1. How to Order?

Normally the customer can order our products by Alibaba platform or contact us representative by Email. After receiving your message, our sales will confirm with you about the specification or other required things, then RELAB will send an official invoice to you via mail, which will be included the details of your order and bank information named RIXIN with a stamp and signed by manager.

2. How to Pay?

We accept the payment via ESCROW, T/T (bank transfer) and Western Union, even Paypal or Credit card and L/C . Please inquire us about the details in advance.

In 2-4 working days, the payment will be transferred into our account.
 

3. How to Deliver?

After paying, you will know a delivery time from our official invoice, the package will be sent or delivered within that schemed time. we often arrange the delivery via DHL, UPS, Hong Kong Post, China Post or EMS. DHL international express is our preferred method.

In order to the package secure, RELAB doesn't deliver the package via any transport agent. We can also select other ways in that case of customer request; it is also available to ship the package as per appointed forwarder or picking it up via freight collection.

·Expedited shipping: 2-4 working days via DHL express to USA, Europe and Asia

·Standard shipping: 4-8 working days via DHL express to South of America and Africa

·Airmail: 10-30 working days

4. How to return?

Acceptable to the returns when you receive the products because of the following reasons.

1. Product was damaged, lost or missed

2. Different specification from required one.

Before ordering, please select a suitable product for you. As you know, all of us don't expect the return. If your return is the result of our error (you received an incorrect or defective item, etc.) we will cover the cost of return shipping. Please note that you are responsible for the cost of shipping for returns not due to our error.

5. Do you have a quality guarantee or warranty?

Yes, all our products are covered by a 12-month warranty below ordinary environment.

We choose products to sell based on their excellent designs and proven hardware reliability. So the quality is guaranteed.

If you have any difficulties whatsoever with the products, or you are dissatisfied for whatever reason, you can contact us and we will discuss the issue in an open, honest way.

If you are interested in our products, kindly send us your email to get a best price and more details. We will do everything possible to please you.

Rixin has a strong ability to quick production and delivery in a short time, we have many customers around the world based on our high quality product and quick services.